We understand that sometimes a purchase may not be the right fit. For eligible products, we offer returns in accordance with the conditions below.
Return Period
A return request should generally be submitted within 30 days of the delivery date.
Requests received after this period may not be eligible for a return or refund.
Return Requirements
Products submitted for return should:
- Be unused and in resalable condition.
- Remain in their original condition.
- Include original packaging when applicable.
- Include all accessories and components supplied with the product.
- Not have been altered, improperly handled, or damaged.
We may refuse a return if the item does not satisfy the applicable conditions.
Items Excluded From Returns
The following categories are generally not eligible for return:
- Personalized or made-to-order products.
- Digital products and downloadable items.
- Gift cards.
- Final-sale or clearance merchandise.
- Products that have been used, installed, modified, or damaged.
Refund Processing
Once a returned item has been received, its condition will be reviewed.
If the return is approved, the refund will be sent to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund.
Damaged or Incorrect Items
If an item arrives damaged, defective, incomplete, or does not match your order, please keep the item and its packaging until the issue has been assessed.
Return Shipping
If a return is requested for reasons other than a confirmed product defect or fulfillment error, the customer is generally responsible for return shipping costs.